We are dedicated to taking care of our customers.
Our Highland Heights location is open Monday through Friday, from 8:00 am until 4:30 pm. Call us during office hours to start new service, request a refill or make a payment with a Visa or Mastercard.
For a contactless payment option or if after hours, we have a drop slot in the door at our Highland Heights office and a drop box located by the gate to our Falmouth plant at 806 Robbins Avenue. There is no walk-in service available in Falmouth.
If you have any questions about your account or the services Midwest Gas has to offer, fill out the form below and we will get back to you promptly.
Please do not request a propane delivery using this form. All requests for delivery must be made by phone.
If it is after-hours and you suspect you may have a gas leak or you are out of gas, do not use this form. Call 859-441-8112 and our 24-hour, live, emergency answering service will contact an on-call technician to help you immediately.